Privacy policy
Article 1
What data is collected?
Atelier Puck only collects and processes personal data you provided to us, such as your name and surname, e-mail address, shipping and billing addresses, phone number, payment details, and order information.
Why is the data collected? – Article 2
The collected data is used to
- register your account.
- take your orders, process your payments and deliver the products you have purchased.
- provide you with information, products and services you requested.
- provide you with help and assistance via our customer services.
- provide you with personalized marketing and information about our products and/or services.
- personalize your visit to the website and ensure that content from our site is presented in the most effective manner for you and for your computer.
- for statistical research and analytics.
Under GDPR, Atelier Puck must have a valid legal basis to process your data. In most instances, the data will be processed because we have a contract with you e.g. to deliver your purchases, or to provide you with other services you have requested. Also, your personal data will be used to send you sales and marketing communications that Atelier Puck believes may be of interest to you if we have your explicit consent for this activity, or if you are an existing customer where Atelier Puck has a legitimate interest in communicating with you. You can opt out of sales and marketing communications from Atelier Puck at any time.
How is the data collected? – Article 3
Atelier Puck collects data that you voluntarily provided us via our website, e-mail, social media or any other medium.
Data is also collected by using cookies. Cookies are text files containing small amounts of information which are stored on your computer by the website you visit. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website and help them remember certain information about you.
Who will process the data? – Article 4
Your personal data will be processed by Atelier Puck, having its registered office in Amsterdam and registered at the Chamber of Commerce under filing number 66505666, as the data controllers.
Atelier Puck may also retain the services of external suppliers to help meet our business needs and may share your data with these suppliers. These suppliers have been selected after an evaluation process and chosen for their security, reliability and competence. They will process your data only under our instructions. Some of these suppliers may be based in non-EU countries. Where this is the case, the transfer of your personal data to these countries is carried out in compliance with the guarantees provided by law.
Atelier Puck bases its processing of your data on several legal grounds. When you purchase our products, Atelier Puck needs your personal data to fulfil our contract with you. Atelier Puck further relies on your consent, our legitimate interests as a business or process your data if we need to comply with a legal obligation.
How long do we store the data? – Article 5
Atelier Puck will not retain your personal data for longer than is necessary to fulfill the purposes for which you provided that personal data, unless the law permits or requires that we retain it for longer. The retention period varies depending on the purpose of the processing.
Your rights – Article 6
Under the law, you have the right to:
- know what personal data of yours Atelier Puck is processing, where that data came from and how that data is used.
- ask Atelier Puck to update, correct or supplement your data.
- withdraw consent for processing for a specified purpose.
- ask Atelier Puck to delete your data.
- limit the processing of your data.
- ask Atelier Puck to supply the personal data hold about you in an easy readable electronic format, or transfer that data direct to a third party nominated by you.
You can exercise these rights at any time sending Atelier Puck an e-mail.
Third party apps/tools – Article 7
Eleni Meraki: website development
Google Analytics: statistical analysis
Stripe: financial transactions
PayPal: financial transactions
ParcelParcel: shipping solution
Squarespace: e-commerce solution & website development
Changes to our privacy policy – Article 8
Atelier Puck holds the right to update this policy at any time. Any changes will be indicated by updating the date in this article. You accept the most recent version of our privacy policy every time you enter and use this website. This policy was last modified in October 2021.
Questions and exercising rights – Article 9
For any questions regarding Atelier Puck’s privacy policy and/or exercising your rights you can send Atelier Puck an e-mail.
Force Majeure – Article 10
10.1 Atelier Puck is not held to follow up on any obligations towards the Customer if they are restricted in that as a result of circumstances for which they cannot be blamed by law, nor by virtue of the law, an act in law or traffic notions.
10.2 During the period the force majeure lasts, Atelier Puck can hold the obligations from the agreement in abeyance. In case the force majeure lasts longer than a period of thirty (30) days, the Customer as well as Atelier Puck are entitled to resolve the agreement, without any obligation to reimburse damage suffered by the other party.
Liability – Article 11
11.1 In the event that Atelier Puck is held liable, every liability is limited to – maximum- the invoice value of the agreement, at least to that part of the agreement the liability relates to.
11.2 Atelier Puck is only liable for immediate damage. With immediate damage is exclusively meant:
– The reasonable costs, to determine the cause and the size of the damage, for as far as the determining relates to damage in the sense of these terms.
– The possible reasonable costs made to have the deficient performance of Atelier Puck answered to the agreement, for as much as they can be imputed to Atelier Puck.
– Reasonable costs, made to prevent or limit damage, for as far as Customer demonstrates that these costs have lead to limit immediate damage as meant in this article.
11.3 Atelier Puck excludes every liability for indirect damage suffered by the use of products supplied by Atelier Puck, with the exception of situations in which the damage can be directly blamed to wilful intent or gross negligence on the side of Atelier Puck, its management and/or managing staff.
11.4 Atelier Puck in any case is never liable for the following loss items: Consequential damage, loss profit, lost savings and damage by business interruption.
Applicable law and litigations – Article 12
12.1 Dutch law exclusively applies to all legal relations Atelier Puck is a party in. The applicableness of the CISG is excluded.
12.2 The Customer and Atelier Puck will not appeal to a Judge until after they have done the utmost to settle a dispute in mutual consultation.
12.3 Unless otherwise determined by rules of mandatory law, firstly the Judge in Amsterdam is entitled to be informed of differences between Atelier Puck and the Customer.